Privacy Policy
Last Updated: 08 Jan 2026
1. Our Commitment To Privacy
Continence Plus is committed to protecting the privacy and security of personal information. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as any other applicable privacy laws.
This Privacy Policy explains how Continence Plus collects, uses, stores and discloses personal information.
In this Policy, “we”, “us” or “our” refers to Continence Plus, and “you” refers to any individual whose personal information we collect.
2. About Continence Plus
Continence Plus is an Australian provider of continence products and related health solutions. We support individuals, carers, healthcare professionals and organisations by supplying continence aids and associated products designed to improve comfort, dignity and quality of life.
Our activities include:
- Supplying continence and personal care products.
- Supporting customers through online, phone and in-store services.
- Managing orders, deliveries, payments and customer enquiries.
- Providing information, education and support related to continence care.
3. What Personal Information We Collect
Customers & Prospective Customers
When you enquire about our products, place an order or create an account, we may collect personal information including:
- Name.
- Email address.
- Phone number.
- Postal and delivery address.
- Order history and purchase details.
- Payment information.
- Information you provide through enquiries or customer support.
In some cases, we may collect health-related information if you choose to share it with us to help ensure appropriate product recommendations. This information is collected only with your consent or where permitted by law.
Employees & Job Applicants
If you apply for a role with Continence Plus, we may collect information such as:
- Name and contact details.
- Resume, qualifications and work history.
- Referee details.
- Background check information where required by law.
Other Individuals
We may also collect personal information from:
- Suppliers and service providers.
- Healthcare professionals.
- Business partners and contractors.
This information generally includes names, contact details and details relevant to our business relationship.
You may choose not to provide personal information, however this may limit our ability to supply products or services to you.
4. How And Why We Collect & Use Personal Information
We collect personal information only where it is reasonably necessary for our business operations. The purposes for which we collect and use personal information include:
- Processing and fulfilling orders.
- Managing payments, refunds and deliveries.
- Responding to enquiries and customer support requests.
- Providing product recommendations and information.
- Managing customer accounts.
- Meeting legal and regulatory obligations.
- Improving our products, services and website.
- Marketing and promotional communications (where permitted).
We generally collect personal information directly from you via:
- Our website.
- Phone or email communications.
- In-store interactions.
- Online forms and checkout processes.
5. Website Use & Cookies
You may browse the Continence Plus website without identifying yourself.
Our website uses cookies and similar technologies to:
- Improve website functionality.
- Understand how visitors use our site.
- Enhance user experience.
Cookies may collect information such as your IP address, browser type and pages visited. This information does not usually identify you personally.
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
Our website may contain links to third-party websites. Continence Plus is not responsible for the privacy practices or content of those websites.
6. Anonymity & Pseudonymity
Where lawful and practicable, you may interact with Continence Plus anonymously or using a pseudonym, such as when making general enquiries.
However, anonymity is not possible for transactions that require delivery, payment or ongoing customer support.
7. How We Store & Protect Personal Information
We store personal information in secure electronic systems and, where necessary, physical records. We take reasonable steps to protect personal information from:
- Unauthorised access.
- Misuse or interference.
- Loss or unauthorised disclosure.
Security measures include:
- Secure servers and systems.
- Restricted access controls.
- Password protection and network security.
We destroy or de-identify personal information when it is no longer required, unless we are required by law to retain it.
Transmission of information over the internet is not completely secure. You provide information online at your own risk.
8. Direct Marketing
We may use your personal information to send you information about products, promotions or updates that may be relevant to you.
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in emails.
- Contacting us using the details below.
Even if you opt out of marketing, we may still contact you regarding orders, account matters or legal obligations.
9. Disclosure Of Personal Information
We may disclose personal information to:
- Delivery and logistics providers.
- Payment processors.
- IT and website service providers.
- Customer support and analytics providers.
These third parties are required to handle personal information securely and only for authorised purposes.
We may also disclose personal information:
- Where required by law or government authorities.
- To protect our legal rights.
- With your consent.
De-identified information may be used for internal reporting, analysis and service improvement.
10. Overseas Disclosure
Continence Plus primarily operates in Australia.
Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure compliance with the Australian Privacy Principles, unless an exception applies.
11. Accessing & Correcting Your Personal Information
You may request access to the personal information we hold about you or request correction if it is inaccurate, outdated or incomplete.
Requests can be made using the contact details below.
We may refuse access or correction in certain circumstances permitted by law, and will provide reasons where applicable.
12. Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first.
We will:
- Acknowledge your complaint promptly.
- Investigate the matter.
- Respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with our grievance officer.
13. Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website. We encourage you to review it periodically.
14. Contact Us
For questions, requests or complaints regarding privacy, contact:
Continence Plus
Email: info@continenceplus.com
Phone: (+61) 0476 103 290
Website: https://continenceplus.com/